Legally Binding Agreement & Terms Of Service

These Terms of Service (“Terms”) govern:
(a) the purchase of products & services through www.DeepSouthAppliance.com, and
(b) the scheduling, request, and performance of appliance repair and diagnostic services provided by Deep South Appliance Service (“Company”).

-------------------- Terms of Service

1. By purchasing products & services through the website, you agree to be bound by these Terms as they relate to product sales.

2. By scheduling an appointment, requesting service, allowing a technician to perform services, or otherwise receiving services from the Company, you agree to be bound by these Terms as they relate to service work.

3. Browsing or viewing the website without purchasing products or requesting services does not, by itself, create a service relationship.

4. By scheduling, requesting, or using any appliance repair service or diagnostic services provided by Deep South Appliance Service ("Company"), you ("Customer") acknowledge and agree to the following:

5. Late Cancellations
-- Cancellations made with less than twenty-four (24) hours’ notice, missed appointments, at the customer door or failure to provide access may result in a fee of $99.

6. Our fees are:
-- Diagnosis & estimate for repair is $99.00
-- Each additional appliance is $49.00
-- If you agree to the repairs, the diagnostic/service fee is waived.
-- You pay for parts, labor, shipping & handling & tax.
-- We prefer & accept Cash, ZELLE, CashApp, Venmo.
-- We also Accept Checks & Cards for a 3.8% handling & usage fee.

7. ASURION WARRANTY customers are no charge.

8. OTHER WARRANTY Type customers are subject to terms set forth by the Manufacturer or Company.

9. Scheduling & Arrival Policy
Service routes are dynamic and may change beyond the Company’s control. Appointments are scheduled within four-hour arrival windows. Technicians may arrive earlier or later than expected depending on travel time, traffic conditions, and the complexity of prior service calls. The technician will contact the Customer by phone or text message when in route with an estimated arrival time.

10. Safety Requirements
For the safety of technicians and residents, Customers must ensure that pets, small children, and personal belongings are secured and kept away from the work area prior to the technician’s arrival and for the duration of the service visit.

-------------------- Binding Agreement

1. Consent to Terms and Electronic Confirmation and Acceptance
By scheduling, requesting, or receiving services from the Company, the Customer acknowledges that they have read, understood, and agree to be bound by this Agreement, the Terms of Service, and the Privacy Policy.

Acceptance of these Terms is required as part of the service scheduling and confirmation process and is indicated by the Customer’s selection of an electronic checkbox or other affirmative action, including but not limited to requesting or scheduling services, confirming an appointment, approving an estimate, authorizing or allowing performance of services, or purchasing products through the website.

Appointment confirmations, service approvals, estimates, and related communications may be provided by email or other electronic means.

The Customer acknowledges that confirmation of an appointment, approval of service, submission of an online request, or continued use of services following receipt of an electronic confirmation or performance of services constitutes a legally binding agreement and acceptance of the applicable fees, policies, and Terms of Service, including cancellation policies and payment obligations.

Electronic records associated with service requests and confirmations, including date, time, and IP address, may be fully retained by the Deep South Appliance as evidence of acceptance permitted by law.

2. Nature of Repair Services
a. Appliance repair involves mechanical, electrical, and structural components and may require testing, disassembly, and replacement of parts.
b. Diagnoses and repairs are based solely on observable conditions and information provided by the Customer at the time of service.

3. No Guaranteed Outcome
a. A diagnostic evaluation does not guarantee that a repair will be successful.
b. Completion of a repair does not guarantee that the appliance will operate without future failure or additional issues.

4. Customer Responsibilities The Customer agrees to:
a. Provide accurate and truthful information regarding the appliance’s history, symptoms, and prior repairs.
b. Ensure safe, clear, and unobstructed access to the appliance and work area.
c. Secure pets, small children, and personal belongings to maintain a safe working environment.
d. Assume responsibility for injuries or damages caused by unsecured pets or unsafe conditions on the premises, to the extent permitted by law.
e. Acknowledge that prior repairs, hidden defects, or pre-existing conditions may affect the outcome of service.

5. Assumption of Risk
The Customer understands and voluntarily assumes all risks inherent to appliance repair services, including but not limited to:
a. Damage or failure resulting from appliance age, wear, or pre-existing defects.
b. Failure of unrelated or previously undetected components during or after service. Replacement of certain components, including electronic control boards, may reveal additional defects that were not observable prior to repair.
c. Manufacturer defects, recalls, or deteriorated components not visible at the time of diagnosis.

6.Limitation of Liability
To the fullest extent permitted by applicable law of LLC Documents:
a. The Company shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of profits, loss of data, or property damage beyond the appliance itself, even if the Company has been advised of the possibility of such damages.
b. The total liability of the Company and its technicians for any claims arising out of or relating to the services provided, whether based in contract, tort, negligence, or otherwise, shall not exceed the total amount paid by the Customer of the current Service Call Fee of $99.00 for the specific service giving rise to the claim.
c. The Company is not responsible for failures, damages, or issues that arise after service completion due to appliance age, normal wear and tear, pre-existing conditions, prior repairs, manufacturer defects, or conditions not observable at the time of service.
d. Nothing in this Agreement shall exclude or limit liability to the extent such exclusion or limitation is prohibited by applicable law.

7.Agreement to Pay
a. The Customer agrees to pay all applicable service call fees, diagnostic fees, and approved charges at the time services are performed, unless otherwise agreed to in writing by Company ownership or management.
b. The Customer understands that, in some instances, an appliance may be deemed unrepairable due to factors such as discontinued or no-longer-available (NLA) parts, manufacturer limitations, or other conditions beyond the Company’s control.
c. In such cases, the service visit may be brief however, the diagnostic or service call fee remains due and payable for the technician’s time, expertise, and evaluation. d. Failure or refusal to pay due amounts may result in invoicing, collection efforts, suspension of future services, or other remedies permitted by applicable law.

8.Eligibility
a. The Deep South Appliance Service website, products, and services are intended for use by individuals who are at least eighteen (18) years of age.
b. By purchasing products through the website or scheduling, requesting, or receiving services from the Company, you represent and warrant that you are eighteen (18) years of age or older.
c. Individuals under the age of eighteen (18) may not purchase products or request services from the Company.
d. If the Company becomes aware that a product purchase or service request has been made by an individual under the age of eighteen (18), the Company reserves the right to cancel the transaction, refuse service, or take other appropriate action permitted by law.

9. Changes to the Website
a. The Company may modify, update, suspend, or discontinue the website, its content, products, services, or features at any time, in whole or in part, without prior notice.
b. Unless expressly stated otherwise, any new features, services, content, or enhancements added to the website shall be subject to these Terms of Service.
c. The Company does not actively monitor and assumes no obligation to monitor or review customer reviews, comments, feedback, or other materials submitted through the website (“User Content”).
d. The Company reserves the right, but not the obligation, to remove or restrict access to any User Content that violates these Terms of Service or applicable law, and to take appropriate action to protect the Company, its customers, and its operations.

10. Customer Information & Communications
The Company does not require customers to create accounts or register directly on the website to purchase products or request services. Customers may provide information to the Company directly or through third-party platforms, warranty providers, or other external services not owned or controlled by the Company. The Customer represents and warrants that all information provided to the Company, whether directly or through a third party, is accurate, complete, and current. The Company is entitled to rely on the information provided when scheduling services, ordering parts, providing estimates, or performing repairs. The Company is not responsible for errors, delays, miscommunications, or service issues resulting from inaccurate, incomplete, or unauthorized information supplied by the Customer or by third-party platforms. The Company reserves the right to refuse service, cancel appointments, or take other appropriate action if inaccurate or misleading information is provided.

11. Information Security & Communications
The Company does not require customers to create user accounts, usernames, or passwords to purchase products or request services. The Company takes reasonable measures to protect customer information provided in connection with product purchases and service requests. However, no method of electronic transmission or storage is completely secure, and the Company cannot guarantee absolute security. Customers acknowledge that information may be transmitted to the Company by phone, text message, email, website forms, or through third-party platforms or warranty providers not owned or controlled by the Company. The Company is not responsible for the security practices or data handling of such third parties. The Customer is responsible for maintaining the security of their own devices, accounts, and communications used to interact with the Company.

12. Use of the Website and Services
a. The website may be used solely for lawful purposes, including viewing information about the Company, purchasing products, requesting services, and communicating with the Company regarding its products and services.
b. The website may not be used for any unlawful, abusive, fraudulent, or disruptive purpose, including attempting to interfere with the operation of the website, accessing systems without authorization, or misusing contact forms, communications, or ordering systems.
c. Information provided on the website is for general informational purposes only and does not constitute a guarantee, warranty, or professional advice unless expressly stated otherwise.
d. The Company does not control, endorse, or guarantee the accuracy of content originating from third parties, including links to external websites or platforms.
e. Use of the website does not create a partnership, agency, or joint venture between the Customer and the Company.

13. Restrictions on Use
Without limiting any other provision of these Terms, you agree that you will not, and will not permit any third party to:
a. Copy, reproduce, modify, adapt, translate, reverse the engineering, distribute, publicly display, sell, license, or otherwise exploit any portion of the website or its content for commercial purposes without the Company’s prior written consent.
b. Remove, obscure, or alter any copyright, trademark, or other proprietary notices displayed on the website.
c. Use any automated means, including robots, spiders, scrapers, or data-mining tools, to access, monitor, copy, or index any portion of the website without authorization.
d. Frame, mirror, or otherwise incorporate any portion of the website into another website or service without prior written permission.
e. Introduce viruses, malware, worms, Trojan horses, or any other code designed to disrupt, damage, or impair the website, systems, or users.
f. Attempt to gain unauthorized access to the website, servers, networks, or systems connected to the website.
g. Use the website in any manner that violates applicable local, state, federal, or international law.
h. Take any action that imposes an unreasonable or disproportionately large load on the website or its supporting infrastructure.
i. Misrepresent your identity, impersonate another person or entity, or falsely imply sponsorship, endorsement, or affiliation with the Company.

14. Customer Communications & Submitted Materials
The Company does not host public user accounts, forums, or user-generated content on the website. Customers may provide information, descriptions, photographs, videos, documents, or other materials to the Company for the purpose of requesting services, purchasing products, scheduling appointments, submitting warranty claims, or communicating with the Company (“Customer Submissions”). The Customer represents and warrants that any Customer Submissions are accurate, lawful, and that the Customer has the right and authority to provide such materials to the Company. Customer Submissions are provided solely for business and service purposes. The Company may use such materials as reasonably necessary to evaluate service requests, perform repairs, order parts, provide estimates, maintain records, and comply with legal or warranty obligations. The Company does not publicly display Customer Submissions and does not assume responsibility for disputes arising from materials submitted by the Customer

15. Copyright & Intellectual Property
All content on the website, including text, graphics, logos, images, product descriptions, and other materials, is owned by or licensed to Deep South Appliance Service and is protected by applicable copyright, trademark, and other intellectual property laws. If you believe that any content on the website infringes your copyright, please submit a written notice to the Company including sufficient information to identify the allegedly infringing material and your contact information so that we may investigate the matter. Copyright notices may be sent to:
service@deepsouthappliance.com Upon receipt of valid notice, the Company will review the claim and take appropriate action as required by applicable law.

16. Privacy
The Company’s collection, use, and handling of personal information is governed by its Privacy Policy, which is incorporated into these Terms of Service by reference. By using the website, purchasing products, or scheduling, requesting, or receiving services from the Company, you acknowledge that you have reviewed and agree to the practices described in the Privacy Policy. .

17. Ownership & Intellectual Property
As between you and the Company, the website and all content and materials available on or through the website—including text, photographs, images, graphics, icons, logos, software, and other materials, as well as the selection, arrangement, and compilation thereof—are owned by or licensed to Deep South Appliance Service and are protected by applicable copyright, trademark, and other intellectual property laws. All trademarks, service marks, trade names, logos, and other indicators of source or origin displayed on the website are the proprietary property of Deep South Appliance Service or their respective owners. Such marks may not be used in connection with any product or service in a manner that is likely to cause confusion, or in any manner that disparages or discredits the Company or the applicable rights holder. Any third-party trademarks or logos appearing on the website are the property of their respective owners and do not imply affiliation with, sponsorship by, or endorsement of the Company. Nothing in these Terms of Service grants any license or right, whether by implication or otherwise, to use any patent, copyright, trademark, trade secret, or other proprietary right of the Company or any third party without prior written permission.

18. Disclaimer
The website and its content are provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law. The Company makes no representations or warranties of any kind, express or implied, regarding the availability, operation, or accuracy of the website or the information provided on the website, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Information provided on the website is for general informational purposes only and does not constitute professional advice, guarantees, or warranties regarding any products or services offered by the Company unless expressly stated otherwise in writing. The Company does not warrant that the website will be uninterrupted, secure, error-free, or free from viruses or other harmful components. Any reliance on website content is at the user’s own discretion and risk. No advice or information, whether oral or written, obtained from the Company or through the website shall create any warranty not expressly stated in these Terms of Service.

19. Right to Refuse or Cancel Service
The Company reserves the right, at its discretion, to refuse or cancel any order for products or services where the sale, shipment, or use of such products or services is restricted or prohibited by applicable law. The Company also reserves the right to refuse or cancel service or orders in cases of suspected fraud, misuse, unsafe conditions, inaccurate information, or circumstances that prevent safe or lawful performance of services. In the event of a pricing or listing error on the website, the Company reserves the right to cancel or correct any affected orders, even if an order has been confirmed.

20. Order Limits & Quantity Restrictions
To ensure fair access to products and services, the Company reserves the right to limit quantities available for purchase or service. Where quantity limits apply, the Company may restrict purchases to a specified number per customer, per order, per household, or per delivery address, and may cancel or adjust orders that exceed such limits.

21. Advertising & Product Variations
The Company may display product images, descriptions, and promotional materials on the website for informational and advertising purposes. While the Company makes reasonable efforts to display product colors and images accurately, actual product appearance may vary due to factors such as manufacturing differences, lighting conditions, and individual display settings. Accordingly, the Company does not guarantee that product images or colors displayed on the website will exactly match the delivered product.

22. Diagnostic Disclaimer
Appliance diagnostics involve evaluating mechanical, electrical, and electronic components based on observable symptoms and information available at the time of service. The Customer acknowledges that modern appliances may contain multiple components—such as control boards, sensors, switches, motors, heaters, and timers—that can produce similar symptoms or intermittent failures, making precise diagnosis difficult in some cases. Diagnostic services are performed using reasonable professional judgment based on the information available at the time of inspection. Diagnostic fees compensate the Company for the technician’s time, expertise, and evaluation and are non-refundable, even if subsequent repairs reveal additional or different issues. A diagnostic evaluation does not constitute a guarantee of repair success or a guarantee that all underlying issues have been identified.

23. Cancellations and Refunds
Cancellations made with less than twenty-four (24) hours’ notice, failure to provide access to the service location, or failure to respond to technician arrival communications may result in a cancellation or missed appointment fee of $99. This fee represents a reasonable estimate of costs incurred by the Company, including scheduling, technician time, travel coordination, and lost service availability.Deposit for repairs to order parts is not refundable. Service call and diagnostic fees are non-refundable unless otherwise authorized in writing by Company management. Where applicable, any approved refunds are processed within thirty (30) to forty-five (45) days.

24. Sealed System Diagnosis & Repair Disclaimer
Sealed system diagnostics and repairs involve complex refrigeration components and carry inherent uncertainty. The Customer acknowledges that diagnosing sealed system issues—including refrigerant leaks, system restrictions, or compressor failure—can be difficult, as these conditions often present similar symptoms and may not be fully identifiable without invasive testing. Sealed system diagnostic fees are non-refundable. Sealed system repairs are inherently high-risk and may not be successful, even when performed correctly. The Company makes no guarantee that a sealed system repair will restore the appliance to full or long-term operation. Before performing any sealed system repair, the Customer acknowledges and accepts the risk that the appliance may function properly after repair or may fail again despite repair efforts. Where sealed system repairs are performed, the Company may provide a limited warranty on parts and labor for thirty (30) days, unless otherwise stated in writing. No refunds are provided for sealed system repairs. Older appliances and systems with prior repairs, leaks, or wear may have a higher likelihood of failure following sealed system repairs. The Company complies with all applicable laws and regulations regarding refrigerant handling. Refrigerant will not be added to a system known to have a leak. Leak detection methods may include electronic detection, dye testing, or other industry-accepted techniques, depending on the circumstances. Sealed system repair costs vary depending on appliance type, condition, and required components.

25. Indemnification
To the fullest extent permitted by applicable law, the Customer agrees to indemnify, defend, and hold harmless Deep South Appliance Service, its affiliates, owners, members, managers, officers, employees, technicians, agents, and representatives from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: a. The Customer’s breach of these Terms of Service or applicable law b. Inaccurate, incomplete, or misleading information provided by the Customer in connection with product purchases, service requests, scheduling, or repairs c. Unsafe conditions at the service location, including but not limited to unsecured pets, children, hazardous environments, or restricted access to appliances or work areas d. Injuries to persons or damage to property caused by the Customer, occupants of the premises, guests, pets, or third parties during or in connection with the Company’s services, except to the extent caused by the Company’s gross negligence or willful misconduct e. The Customer’s misuse, improper installation, alteration, or unauthorized modification of products or repaired appliances after service completion.

26. Third-Party Advertisements & External Links
The website may contain advertisements, promotional materials, or links to third-party websites, products, or services for informational or advertising purposes. The Company does not own, operate, or control third-party websites or advertisements and is not responsible for the content, accuracy, availability, policies, or practices of any third-party site or advertiser. The inclusion of any advertisement or link does not imply endorsement, sponsorship, or approval by the Company of the third party or any products, services, or content offered by such third party. Access to and use of third-party websites or advertisements is at the user’s own discretion and risk and is governed by the terms and policies of the applicable third party

27. Changes to Terms of Service
The Company reserves the right to modify or update these Terms of Service at any time. Any changes will become effective upon posting to the website. The updated Terms of Service will supersede all prior versions. Customers are encouraged to review the Terms of Service periodically. Continued use of the website, purchase of products, or scheduling, requesting, or receiving services after the posting of updated Terms constitutes acceptance of the modified Terms.

28. Governing Law & Venue
These Terms of Service, and any dispute, claim, or controversy arising out of or relating to the website, products, services, or this Agreement, shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict-of-law principles. Subject to the arbitration provisions below, venue for any permitted court proceedings shall lie exclusively in the state or federal courts located within the State of Georgia, and the parties consent to personal jurisdiction in such courts.

29. Dispute Resolution & Arbitration
Except as expressly provided below, any dispute, claim, or controversy arising out of or relating to these Terms of Service, the website, products sold, or services provided by the Company shall be resolved by binding, confidential arbitration administered by the American Arbitration Association (“AAA”) in accordance with its rules then in effect. The arbitration shall take place in Atlanta, Georgia, unless the parties agree otherwise. The arbitrator’s award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Nothing in this section shall prevent the Company from seeking injunctive or equitable relief in a state or federal court located in Georgia to protect its intellectual property rights or confidential information. To the fullest extent permitted by applicable law, arbitration shall be conducted on an individual basis only, and no arbitration may be joined or consolidated with any other proceeding, including class actions or representative proceedings.

30. Miscellaneous
a. No agency, partnership, joint venture, employment, or fiduciary relationship is created between the Customer and the Company as a result of these Terms of Service. The Customer has no authority to bind the Company in any respect.
b. The Company may provide notices to the Customer by email, mail, text message, or by posting notices on the website.
c. These Terms of Service, together with the Privacy Policy and any written service estimates or invoices issued by the Company, constitute the entire agreement between the parties regarding the website, products, and services, and supersede all prior or contemporaneous agreements or understandings.
d. The failure of the Company to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
e. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.
f. The Customer may not assign or transfer these Terms without the prior written consent of the Company. The Company may assign these Terms without restriction.
g. Headings are for convenience only and do not affect the interpretation of these Terms.

31. Safety Disclaimer
The Company provides professional appliance repair and diagnostic services. Customers are responsible for ensuring that the service location is safe and accessible for technicians. The Company does not provide instructions, guidance, or advice for customer-performed repairs, home improvement projects, or the use of tools or equipment by Customers. Any actions taken by a Customer outside the scope of services performed by the Company are undertaken at the Customer’s own risk.

32. Appliance Movement & Pre-Existing Conditions
In order to diagnose or repair an appliance, it may be necessary to move or reposition the appliance. The Customer acknowledges that some appliances are installed in tight spaces or on flooring materials that may be susceptible to dents, scratches, compression, or other marks, even when reasonable care is exercised. The Company is not responsible for damage resulting from pre-existing conditions, including but not limited to worn flooring, weakened materials, prior installations, tight cabinetry, or appliances that are wedged or difficult to remove. While technicians take reasonable care when moving appliances, the Customer understands and accepts that minor cosmetic damage may occur as a result of necessary appliance movement. Nothing in this section releases the Company from liability for damage caused by gross negligence or willful misconduct.

33. Photography & Documentation
The Company may take photographs or video recordings of appliances, work areas, or conditions within the service location for the limited purposes of documentation, diagnostics, quality control, warranty support, training, or recordkeeping. Any photographs or recordings used for advertising, marketing, or promotional purposes will not include personally identifiable information and will only be used with the Customer’s consent, where required by law. The Customer grants the Company a limited, non-exclusive license to use such photographs or recordings solely for the purposes described above. The Company will take reasonable steps to avoid capturing identifying personal details not relevant to the service being performed.

34. “Google”
The Company may participate in online advertising programs from time to time. Any such programs are governed by the terms and policies of the applicable provider.

35. Online Privacy Compliance
The Company maintains a Privacy Policy that describes its collection, use, and handling of personal information and is intended to comply with applicable privacy laws and regulations, including the California Online Privacy Protection Act (CalOPPA) and the Children’s Online Privacy Protection Act (COPPA), where applicable. The Privacy Policy governs all matters related to personal information and privacy practices and is incorporated into these Terms of Service by reference.

36. Data Security & Legal Compliance
The Company takes reasonable measures to protect personal information and to comply with applicable data protection and privacy laws. In the event of a data breach involving personal information, the Company will provide any required notifications in accordance with applicable federal and state laws. Nothing in these Terms of Service creates additional rights, remedies, or obligations beyond those required by applicable law.

37. Communications
The Company may communicate with Customers via email, text message, or other electronic means for transactional, service-related, operational, or informational purposes, including appointment confirmations, reminders, service updates, invoices, and notices. Promotional communications, if any, will include an opt-out mechanism. Opting out of promotional messages does not affect the Company’s ability to send transactional or service-related communications. Electronic communications are intended to comply with applicable laws, including the CAN-SPAM Act and applicable state regulations.

38. Third-Party Platforms & External Content
The Company may maintain a presence on third-party platforms, websites, or services that allow users to post reviews, comments, feedback, or other content related to the Company (“Third-Party Platforms”). The Company does not own, operate, or control Third-Party Platforms and is not responsible for the content, policies, practices, or moderation decisions of such platforms. Any reviews, comments, opinions, or other content posted on Third-Party Platforms reflect the views of the individual users and do not represent the views or opinions of the Company. Interactions with Third-Party Platforms are governed by the terms and policies of those platforms, and use of such platforms is at the user’s own discretion and risk.

--------------------Privacy Policy

Deep South Appliance Service – Privacy Policy
Deep South Appliance Service (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how we safeguard it when you visit our website, purchase products, or provide information in connection with service requests.

1. Information
We Collect We may collect the following categories of information:
a. Personal Information Information voluntarily provided by customers, including but not limited to: Name Address and service location Email address Phone number Appliance and service-related details Information submitted through website forms, scheduling tools, phone calls, text messages, emails, or other direct communications b. Technical Information When you visit our website, certain information may be collected automatically, such as: Browser type and operating system Device type IP address Pages viewed and time spent on the site This technical information is used for operational, security, fraud-prevention, service confirmation, recordkeeping, and website performance purposes. While such information may be associated with a service request or electronic transaction, it is not used for advertising profiling or sold to third parties.

2. How We Use Customer Information
We use the information we collect only for legitimate business purposes directly related to providing products and services, including: Scheduling and performing appliance repair or diagnostic services Communicating with customers regarding appointments, updates, or service recommendations Processing payments and transactions Improving our services, operations, and customer experience We do not sell, rent, or share personal information with third parties for marketing or unrelated purposes.

3. Information Sharing
Deep South Appliance Service does not disclose customer information to third parties except in the following limited circumstances: Legal Requirements: When required to comply with applicable laws, regulations, court orders, or legal processes. Payment Processing: When necessary to securely process payments through trusted and compliant payment processors. Service-Related Needs: When essential to complete a service request, such as working with parts suppliers or warranty administrators to verify coverage or order components. In all cases, information shared is limited to what is reasonably necessary for the applicable purpose.

4. Data Protection & Security
We take reasonable measures to protect customer information, including: Secure and encrypted systems where appropriate Firewalls and access controls Safeguards designed to prevent unauthorized access, alteration, or disclosure Access to customer information is restricted to authorized personnel and limited to business-related functions. While we strive to protect personal information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookies and Website Tracking
Our website may use cookies or similar technologies to enhance user experience and improve site performance. Cookies do not collect sensitive personal information and may be disabled through browser settings, although doing so may affect certain site functionality.

6. Do Not Track Signals
Some web browsers transmit “Do Not Track” (DNT) signals. At this time, Deep South Appliance Service does not respond to Do Not Track signals. Third parties may collect information about users’ online activities over time and across different websites when users visit this website, in accordance with their own privacy policies.

7. Your Rights
Customers may: Request information about the personal data we maintain Request updates or corrections to their personal information Request deletion of personal information, unless retention is required for legitimate business, legal, or regulatory purposes Requests may be submitted using the contact information provided below.

8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or policies of those third parties and encourage users to review their privacy policies independently.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any material changes will be reflected by updating the effective date below, and the revised Privacy Policy will be posted on this page.

10. Data Retention
Customer information is retained only for as long as reasonably necessary to fulfill service obligations, maintain business records, comply with legal or regulatory requirements, resolve disputes, and enforce agreements. Information may be retained after service completion where required for accounting, warranty, legal, or operational purposes.

11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact:

Deep South Appliance Service
300 W I Pkwy, 2nd Floor, Suite 202
Dallas, GA 30132
Phone: 404-590-8405
Email: Service@DeepSouthAppliance.com
Website: www.DeepSouthAppliance.com

Last update: 1/1/2026